We provide customer service, including answers to sales, technical support, and general questions by email and through our support forum. We also provide service and support through our web site. Please see the support page.
Older versions: Older versions are not supported to the extent that the latest version is supported. If we can quickly answer your question about an older version, we will. However, we must devote our time to the latest version so we are not able to deeply look into problems that you may be having with older versions. Because of the quick pace of advancements in Internet related technologies and software, we recommend that you stay current and always use the latest version of CSE HTML Validator for best results.
CSE HTML Validator Lite: Support for the free (for personal and educational use) edition of CSE HTML Validator is limited. We'll try to help, but priority is given to support for paid editions such as the standard and professional editions.
We respect your privacy and work to build your trust. AI Internet Solutions has not, does not, and will not distribute, sell, or give away your personal information to third parties. This includes your email address.
We work very hard to ensure your satisfaction with our product. If you are not satisfied, then please let us know and we will work with you to do everything reasonable to make you a satisfied customer.
AI Internet Solutions offers a 30-day money back guarantee. If you are not completely satisfied with your purchase, then we will gladly give you a refund if you tell us within 30 days of your purchase.
The professional and enterprise editions include free major upgrades for one year. This means that if a major new professional or enterprise edition release is available within one year of the date of purchase, then you can upgrade for free. The standard edition includes free major upgrades for 60 days. This means that if a major new standard edition release is available within 60 days of the date of purchase, then you can upgrade for free. Minor updates are always free for all editions.
Low cost upgrades are available for previous purchasers who do not qualify for a free upgrade under the free major upgrade period. After purchasing an upgrade, you will also receive another year (professional or enterprise edition) or 60 days (standard edition) of free major upgrades. This means that if another major version is released within the free major upgrade period, then you can upgrade to the new version for free.
Upgrades may be purchased when your license is not current for the currently available major version. Please contact us if you want to extend your free upgrade period even though you are already licensed for the current version.
All current editions of CSE HTML Validator are adware and spyware free.