What's Included in PS&M?

Priority support and maintenance (PS&M) for one and two year periods are now available! This includes priority support for technical support questions as well as guaranteed free major upgrades during the priority support and maintenance period. This includes:

• Priority attention and special handling: Support questions for licenses with priority support will receive priority attention and special handling compared to standard support. For example, more telephone support may be available if desired (depending on location and hours). Please be sure to indicate that you have purchased priority support when making a request in order to make sure that your question is properly prioritized.
• Free major and minor updates: You'll receive free upgrades (both major and minor) to all major new releases of the product that you have active PS&M for. If any major releases become available during the time that you have active PS&M, then you will receive that release for free, even if your PS&M expires before you are able to download the new release.
• Access to BETA versions: Guaranteed access to any BETA versions we make available on our website.
• If there is a small feature or addition you'd like added to the program then we may be able to do it for you at no additional charge and send you an update.
• Please note that PS&M cannot and does not guarantee resolutions to all problems.

How to Buy PS&M

To buy PS&M, simply go to the upgrade page and enter your email address to see what upgrade options are available for your license.

Need Priority Support?

If you need support, then please contact us. If you have purchased priority support, then please be sure to let us know to help ensure that your request receives priority.