Our Policies (Privacy, Upgrade, Return, & More)

Our policies are designed to be 1) customer oriented, 2) clear, 3) simple and 4) short, so we can fit them all on one page!

Privacy Policy / Privacy Notice

LAST UPDATE: 2018-05-24

In order to manage your license and provide services (like license verification), we often store a customer's address, telephone number, and order number in our database. Our system may also store your IP address when certain activities are performed (like downloading our software or checking for updates).

We never receive (and thus never store) any sensitive payment details like credit card numbers or bank account numbers (this information is handled by our resellers and payment processors).

Any personal data that we do store may be stored indefinitely as a record of our relationship with you and as a record of your valid software license (licenses typically don't expire).

We respect your privacy and work to build your trust. We do not distribute, sell, or give away your personal information to third parties. This includes your email address.

EDITING & DELETION: Contact us if you want us to edit or delete any or all of your information from our records. We will edit or remove any or all information we have about you from our system upon a properly authenticated request, but please be aware that this may adversely affect our ability to properly serve you and manage or validate any licenses that you may have purchased.

EMAIL SUBSCRIPTIONS: To subscribe (opt-in) or unsubscribe (opt-out) from emails that we occasionally send out to our customers, you can update your email preferences. Note that you are never subscribed to these emails by default and must opt-in to receive them.

OTHER EMAIL: We may occasionally send you emails regarding legal or policy change issues. We may also send emails that are triggered by your site activity, such as welcome emails, notifications, and reminders. We will never send you promotional email messages unless you have opted-in to them.

COOKIES: Parts of this site, including (but not limited to) the online forum, may use cookies (new window). Third party components may also use cookies to perform their function and track user activity. Cookies are often used to perform essential functions in the modern web, including logging into user accounts and tracking user activity, settings, and preferences. Your browser may let you restrict cookies. You are welcome to restrict or turn off cookies in your browser but be aware that if you do then some website functions may not work properly.

Customer Service Policy

We provide customer service, including answers to sales, technical support, and general questions by email and through our support forum. We also provide service and support through our web site. Please see the support page.

Older and obsolete versions: Older versions are not supported to the extent that the latest version is supported. If we can quickly answer your question about an older version, we will. However, we must devote our time to the latest version so we are not able to deeply look into problems that you may be having with older versions. Because of the quick pace of advancements in Internet related technologies and software, we recommend that you stay current and always use the latest version of CSS HTML Validator for best results.

CSS HTML Validator Lite: Support for the free edition of CSS HTML Validator is limited. We'll try to help, but priority is given to support for paid editions such as the standard, pro, and enterprise editions.

Upgrade Policy

MAJOR UPGRADES: The standard edition includes upgrade protection (free major upgrades) for 90 days, the professional edition for 180 days, and the enterprise edition for one full year. This means that you can upgrade for free if a major new release is available within the upgrade protection period.

MINOR UPGRADES: Minor updates are always free for all editions. Minor upgrades generally include bug fixes, minor updates, and/or minor new features.

Low cost upgrades are available for previous purchasers who do not qualify for a free upgrade under the free major upgrade period. After purchasing an upgrade, you will also receive 90 days (standard edition), 180 days (professional edition), or another year (enterprise edition) of upgrade protection (free major upgrades). This means that if another major version is released within the upgrade protection period, then you can upgrade to the new version for free.

Upgrades may be purchased when your license is not current for the currently available major version. Please contact us if you want to extend your free major upgrade period even though you are already licensed for the current version.

Satisfaction Policy

We work very hard to ensure your satisfaction with our product. If you are not satisfied, then please let us know and we will work with you to do everything reasonable to make you a satisfied customer.

Return Policy

We offer a 30-day money back guarantee. If you are not completely satisfied with your purchase then we will gladly give you a refund if you tell us within 30 days of your purchase.